ISO 15189 standard in
High Quality Service

Quality & Accreditation

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Customer Complaints

Complaints received by Labmed is recorded electronically in the Customer Relations Management Module by the Call Center or Customer Services Unit.

The relevant Unit Manager examines the complaint, analyzes the root causes and plans and carries out the necessary activities to eliminate the complaint so that it does not reoccur.

The Quality Unit checks the adequacy of the activities and their results, and closes the complaint whose results are satisfactory.

The Customer Services Unit, which is not involved in the laboratory activities subject to the complaint, gets back to the customer regarding the result of the complaint