“Acıbadem hotline,” with its specially trained personnel, provides accurate information guidance on every subject related to healthcare 24 hours a day, 365 days a year with one number that works throughout turkey.
The “Acıbadem hotline”, an important part of the group's patient relations management that answers more than 100,000 calls each month, was established to show the importance that the institution gives to patients, to get acquainted with the patient, to determine the patient's needs to provide fast, high quality service. The callers are able to reach all Acıbadem branches for information appointments, without ever going to the hospital, no matter where they are calling from, through an exclusive phone number that works throughout turkey.
Acıbadem hotline services
Receiving more than 100,000 calls each month, the acıbadem hotline is constantly improving itself by making innovative changes to simplify the procedures provide better services.
Callers who reach turkey's first call center in healthcare sector:
Getting an appointment,
Receiving of laboratory results by fax, e-mail,
Confirmation of appointment requests sent by e-mail,
Information about the hospital, polyclinic, departments, doctors
Information about the clinics
Information related to activities open to the public,
Information about the cost of examinationstests,
Information for contracted firms,
Information about the address, phone number of the nearest on-call pharmacies, based on location,
Information on all services through the recorded voice information system,
Information related to getting directions to our hospitals, polyclinics,
Getting referred to the proper department with the help of consultant nurses,
Reminders for appointments one day in advance by sms on your cell phone. Receive these services.
Benefits of the "Acıbadem hotline"
Calling all branches with one exclusive number,
365 days a year, 24 hours a day access,
Fast access ease of finishing procedures,
High quality service,
Passing on suggestions complaints,
Guidance to the correct department through the help of consultant nurses,
Receiving the results of appointment requests labaratory tests without having to go to the hospital,
The option of taking advantage of our services in english.
For more information : Acıbadem hotline : 444 55 44
All units of our laboratories are accredited by DACH (Deutsche Akkreditierungsstelle Chemie) according to ISO 15189 standards, which has been valid since October 20, 2005.
